Data Deletion Instructions

Overview

We respect your right to control your personal data. This page explains how to request deletion of your data from our application and what data will be removed. In compliance with Facebook Platform Policy, we provide clear instructions for users who wish to delete their data.

What Data We Store

When you use our application, we store:

• Facebook User Information: Your Facebook user ID and name
• Access Tokens: Tokens required to access your Facebook Ad Accounts and Lead Ads
• Ad Account Data: Information about your connected Facebook Ad Accounts
• Lead Data: Leads generated from your Facebook Lead Ads campaigns
• Ad Performance Data: Metrics and statistics from your advertising campaigns
• Ad Mappings: Connections between your ads and lead forms
• Webhook Logs: Records of webhook notifications received from Facebook

Method 1: Disconnect Your Account (Recommended)

Steps:

1. Log in to the application
2. Navigate to Settings in the dashboard
3. Click on "Disconnect Facebook Account"
4. Confirm the disconnection

When you disconnect your account through the app, we will immediately:

• Revoke all stored Facebook access tokens
• Delete your user profile and associated data
• Remove all ad account connections
• Delete all lead data and ad performance records
• Remove webhook configurations and logs

Method 2: Revoke App Access Through Facebook

You can also remove our app's access to your Facebook data directly from Facebook:

Steps:

1. Go to your Facebook Settings
2. Click on "Apps and Websites"
3. Find our application in the list
4. Click "Remove" to revoke access

After you revoke access through Facebook, our application will no longer be able to access your Facebook data. However, data already stored in our database will remain until you request deletion using Method 1 or Method 3.

Method 3: Manual Data Deletion Request

If you're unable to access the application or prefer to request deletion manually, you can contact us directly:

Required Information:

• Subject line: "Data Deletion Request"
• Your Facebook email or user ID
• Confirmation that you want all your data deleted

We will process your request within 30 days and send you a confirmation email once your data has been deleted.

What Happens After Deletion

Once your data deletion is processed:

• Your Facebook access tokens will be immediately revoked
• All your personal information will be permanently deleted from our database
• All connected ad accounts and their data will be removed
• All lead data associated with your account will be deleted
• Ad performance records and metrics will be removed
• Webhook configurations and logs will be deleted
• You will no longer be able to access the application with your Facebook account

Data Retention Exceptions

We may retain certain data for a limited time after deletion in the following cases:

• Legal Obligations: If we are required by law to retain certain records (e.g., for tax purposes, fraud prevention, or legal proceedings)
• Backup Systems: Data may persist in backup systems for up to 30 days before being permanently purged
• Anonymized Data: We may retain anonymized and aggregated data that cannot be used to identify you personally

Partial Data Deletion

If you only want to remove specific data rather than your entire account, you can:

• Remove individual ad account connections from the Settings page
• Delete specific lead records from the dashboard
• Contact us to request deletion of specific data categories

Confirmation of Deletion

After processing your deletion request, we will:

• Send a confirmation email to the address associated with your account
• Provide a deletion confirmation code for your records
• Specify exactly what data was deleted and when

If you do not receive confirmation within 30 days, please contact us at mark@greatoak.co.

GDPR and Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under GDPR:

• Right to Access: Request a copy of all data we have about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (as described above)
• Right to Restriction: Request limitation of data processing
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain types of data processing

To exercise any of these rights, contact us at mark@greatoak.co.

California Privacy Rights (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if your information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to deletion of personal information
• Right to equal service and price

Questions or Concerns

If you have any questions about the data deletion process or concerns about how your data is handled, please contact us:

Related Resources

• Privacy Policy - Learn how we collect and use your data
• Terms of Service - Review the terms of using our service
• Facebook Data Deletion Request Form - Request data deletion directly from Facebook